| Server IP : 104.21.80.1 / Your IP : 216.73.216.145 Web Server : LiteSpeed System : Linux premium151.web-hosting.com 4.18.0-553.44.1.lve.el8.x86_64 #1 SMP Thu Mar 13 14:29:12 UTC 2025 x86_64 User : tempvsty ( 647) PHP Version : 8.0.30 Disable Function : NONE MySQL : OFF | cURL : ON | WGET : ON | Perl : ON | Python : ON | Sudo : OFF | Pkexec : OFF Directory : /proc/thread-self/root/var/softaculous/hesk/ |
Upload File : |
Changes in 3.6.1 - 21st June 2025 - fix: cannot translate "Unlink" button text - fix: hard-coded database table prefix in Manage customers - fix: SQL error when adding a note to a ticket assigned to someone else with no collaborators - fix: remove collaborators from tickets when their category access is revoked - fix: linking tickets not working with some custom date formats - fix: cannot create multiple customers with no email in admin panel - minor UI changes Changes in 3.6.0 - 11th June 2025 - [CLOUD ONLY] Recurring tickets: automatically create predefined tickets - multiple staff on a ticket; tickets can now have one owner and multiple collaborators - linked tickets; you can link several tickets together to easier track tickets related to the same issue - create custom ticket priorities, manage built-in priorities - file attachments can be added directly to emails instead of linked to - you can now select the desired IMAP mailbox when fetching emails using IMAP - auto-install additional language packs if the server permissions allow it - improved ADA Compliance, thanks to Sam Shelby of AlumniOnline Web Services LLC (www) - allow MFA Authenticator App registration with cURL disabled (manual code entry) - MFA can now be forced for help desk staff and/or customers - remind users that XML is required for Rich text (HTML) ticket replies - staff that cannot manage categories can now at least view them - choose what to do with tickets when deleting a customer - simplified favicon to a single favicon.ico file - fix: disable ticket submission when files are being uploaded - fix: bulk delete customer registrations not working correctly - fix: detect Nginx HTTP_X_FORWARDED_PROTO https - fix: missing include in public-side fatal error messages - fix: spaces in custom drop-down values prevent correct value select - fix: customer email address matching should be case-insensitive when piping - fix: public KB articles and categories within a private parent category should be private - fix: cached SQL queries could cause different results order between pages - fix: u_name and u_email not cleared when anonymizing tickets - fix: Javascript error when "Time worked" is disabled - updated TinyMCE to 7.9.1 Changes in 3.5.3 - 8th March 2025 - fix: improper customer handling when emails are not required - fix: time worked not updated when submitting notes in a special case - fix: passing null instead of a string to some functions is depreciated - updated TinyMCE to 7.7.1 for better mobile performance Changes in 3.5.2 - 12th January 2025 - you can now copy the customer email and IP address when viewing details from admin ticket - when submitting a ticket from admin panel, the category assign settings are now used to select default owner - added ticket subject tag for use in canned responses - provide a way for customers to change their preferred default language - fix: query searches by customer in replies can take a long time - fix: SQL error when retrieving existing ticket IDs in MySQL strict mode - fix: the "View all customers (but not manage them)" permission not showing customers - fix: suppress admin panel submit a ticket PHP notices when Debug mode is activated - fix: very long email IDs can be truncated when inserted into the database - fix: allow additional characters in MySQL password - fix: customer emails sent in default, not selected language - fix: customer auto-login not working correctly in a specific case - fix: preserve selected language when closing the email template edit modal - fix: customer not always logged out automatically after password change Changes in 3.5.1 - 15th November 2024 - fix: cannot delete customers from the database when customer accounts are disabled - fix: link to the wrong download_attachment.php file in customer emails - fix: "Submit as" button not working with Ticket Formatting set to Rich Text